Last Updated: 19 March 2026 — These Terms and Conditions ("Terms") govern your access to and use of Triplore (the "Service"), including the Triplore mobile application, website, and related features, operated by PRISMATIC STACK LIMITED ("we", "us", or "our"). By creating an account, accessing, or using Triplore, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.
Triplore is a social travel planning and travel memory service. It allows users to create, personalise, organise, and share itineraries, collaborate with others, comment on plans, explore trips on a map, save inspiration, revisit past trips and places, and take part in optional challenge or points-based features.
You must be at least 18 years old to use Triplore, or have the consent of a parent or legal guardian if you are between 13 and 17 years old.
You must not use Triplore if doing so would violate any applicable law or regulation.
By signing up for, accessing, or using Triplore, you confirm that:
you have read and understood these Terms;
you agree to be legally bound by them; and
you will comply with them when using the Service.
If you are using the Service on behalf of another person or organisation, you confirm that you have authority to bind them to these Terms.
4.1 Account Creation — You may need to create an account to access some or all features of Triplore. You agree to provide accurate, current, and complete information and to keep that information updated.
4.2 Account Credentials — You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
4.3 Unauthorised Access — You must notify us promptly at alexander@prismaticstack.com if you believe your account has been accessed without authorisation or your credentials have been compromised.
4.4 Account Closure — You may close or delete your account at any time through the relevant settings within the Service, where available. When your account is deleted, your access to the Service will end and we will handle your personal data in accordance with our Privacy Policy.
4.5 Suspension or Termination by Us — We may suspend, restrict, or terminate your account, or remove content, if we reasonably believe that: you have breached these Terms; you have used the Service unlawfully or fraudulently; your use creates risk for other users, third parties, or the Service; or suspension or termination is otherwise reasonably necessary to protect the Service, our users, or our legal interests.
You agree to use Triplore only for lawful purposes and in a way that does not infringe the rights of others or restrict or inhibit anyone else's use of the Service.
You must not: use the Service for any unlawful, harmful, abusive, defamatory, threatening, harassing, hateful, discriminatory, or misleading purpose; upload, post, share, or transmit content that is false, infringing, obscene, sexually explicit, violent, or otherwise objectionable; impersonate any person or entity or misrepresent your identity or relationship with any person or entity; upload or share content you do not have the right to use; scrape, copy, reverse engineer, decompile, or attempt to extract source code from the Service, except where permitted by law; interfere with the operation, security, or integrity of the Service; introduce viruses, malware, or other harmful code; use the Service to spam, send unsolicited communications, or manipulate engagement; use the Service to collect data about other users without their permission; or use the Service in a way that could damage, disable, overburden, or impair the Service.
6.1 Your Content — You may be able to submit, upload, create, store, share, or publish content through Triplore, including itineraries, comments, destinations, notes, travel preferences, images, videos, links, challenge responses, usernames, profile information, and other materials ("User Content"). You retain ownership of your User Content, but you are responsible for it.
6.2 Your Responsibility for User Content — You confirm that: you own your User Content or have all rights and permissions needed to use and share it through the Service; your User Content does not infringe the intellectual property, privacy, publicity, confidentiality, or other rights of any person; your User Content is accurate to the best of your knowledge where it is presented as factual; and your User Content complies with these Terms and applicable law.
6.3 Licence You Give Us — To operate, improve, and provide the Service, you grant us a non-exclusive, worldwide, royalty-free, transferable, sublicensable licence to host, store, reproduce, adapt, modify, display, perform, communicate, distribute, and otherwise use your User Content solely for purposes connected with operating, providing, securing, improving, promoting, and supporting Triplore. This licence ends when your User Content is deleted from our systems, except to the extent that: content has been shared with other users and they have not deleted it; retention is reasonably necessary for backups, security, fraud prevention, dispute resolution, or legal compliance; or limited copies remain in routine backup systems for a reasonable period.
6.4 Shared and Collaborative Content — Where you invite others to view, comment on, or collaborate on an itinerary or other content, you understand that the content may become visible to those users and may continue to be accessible to them in line with the functionality of the Service. You are responsible for deciding what you share and with whom.
Triplore includes social and collaborative features. You agree that when using comments, shared itineraries, collaborative planning tools, and other social features, you will behave respectfully and lawfully.
We may, but are not obliged to, monitor, review, moderate, restrict, remove, or disable access to user content or social interactions where we reasonably consider it appropriate.
We are not responsible for the views, opinions, accuracy, or conduct of other users.
8.1 Informational Use Only — Triplore may help you generate, organise, or personalise itineraries and travel ideas. Any destination suggestions, route ideas, timing suggestions, budgets, points of interest, travel inspiration, or similar outputs are provided for general informational and planning purposes only.
8.2 No Guarantee of Accuracy or Suitability — We do not guarantee that any itinerary, recommendation, map display, imported content analysis, or travel-related information will be accurate, complete, available, safe, lawful, up to date, or suitable for your circumstances. Travel conditions, prices, opening hours, local laws, visa rules, weather, safety, transport availability, and booking requirements can change quickly.
8.3 Your Responsibility — You are solely responsible for: checking travel requirements and restrictions; verifying transport, accommodation, opening times, pricing, and availability; making your own decisions about safety, legality, timing, and suitability; and ensuring that your plans are appropriate for your group and circumstances. Triplore does not provide travel agency services, immigration advice, legal advice, safety guarantees, or insurance.
8.4 Third-Party Content and Links — The Service may allow you to paste or upload links or content from third-party services, including social media or travel content platforms. We are not responsible for third-party content, websites, platforms, or services, and your use of them may be subject to separate third-party terms and privacy policies.
Triplore may include optional challenge prompts, engagement mechanics, points, badges, streaks, or similar features.
Unless we explicitly state otherwise: these features are for entertainment and engagement purposes only; points, badges, or similar in-app indicators have no monetary value; they are not transferable, redeemable, or exchangeable for cash; and we may change, remove, reset, or discontinue them at any time.
10.1 Free and Paid Features — Some parts of Triplore may be free, while other features may require payment, subscription, or in-app purchase.
10.2 Payment Terms — If you purchase a paid feature or subscription, you agree to pay the fees shown at the time of purchase, together with any applicable taxes. Where purchases are made through the Apple App Store or another third-party platform, billing, renewal, and cancellation may also be subject to that platform's terms and processes.
10.3 Auto-Renewing Subscriptions — If Triplore offers auto-renewing subscriptions, they will renew automatically unless cancelled before the relevant renewal date through the platform on which you subscribed.
10.4 Changes to Pricing — We may change pricing, billing periods, or paid features from time to time. Where required, we will give reasonable notice before changes take effect.
10.5 Cancellation and Refunds — You may cancel a subscription at any time through the relevant app store or payment platform. Refund eligibility, if any, will be determined by the applicable payment platform's rules and any non-excludable rights you may have under applicable law.
All intellectual property rights in and to Triplore, including the app, website, software, design, branding, trademarks, logos, text, graphics, features, databases, and underlying technology, are owned by or licensed to PRISMATIC STACK LIMITED.
Except as expressly permitted in these Terms, you may not copy, modify, reproduce, distribute, sell, license, or create derivative works from any part of the Service.
Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, store, and share personal data.
By using the Service, you acknowledge that your personal data will be processed in accordance with our Privacy Policy.
If analytics, crash reporting, or similar service improvement tools are used, they will be handled in accordance with the Privacy Policy.
We may send you service-related communications, including: account and login notices; important updates about the Service; security alerts; transactional messages; subscription or billing notices; and legal or policy updates.
You may not be able to opt out of communications that are necessary for us to provide the Service or comply with legal obligations.
Where we send marketing communications, you will be able to opt out where required by law.
We may update, modify, suspend, withdraw, or discontinue any part of the Service at any time.
We do not guarantee that the Service, or any content within it, will always be available, uninterrupted, secure, or error-free.
We may release updates, bug fixes, patches, new features, or changes to functionality from time to time. Some features may change or be removed.
To the fullest extent permitted by law: the Service is provided on an "as is" and "as available" basis; we do not guarantee that the Service will meet your requirements or expectations; we do not guarantee that itineraries, map displays, collaboration features, imported inspiration, challenge features, or stored memories will always be accurate, complete, or available; and we are not responsible for the acts, omissions, content, services, or conduct of third parties or other users.
Nothing in these Terms excludes or limits any rights you have under applicable law that cannot lawfully be excluded.
Nothing in these Terms excludes or limits liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited by law.
Subject to the above, and to the fullest extent permitted by law, we shall not be liable for: indirect or consequential loss; loss of profit, revenue, business, or opportunity; loss of goodwill or reputation; loss of anticipated savings; loss, corruption, or unavailability of data or content; or losses arising from travel disruption, missed bookings, third-party service failures, inaccurate third-party information, or decisions you make based on travel plans, recommendations, or user content provided through the Service.
Our total liability to you arising out of or in connection with the Service shall not exceed: the total amount paid by you to us for the Service in the 12 months before the event giving rise to the claim; or if you have not paid us anything, £100.
If you use Triplore in breach of these Terms or in a way that causes us to face a claim, complaint, investigation, or legal demand, you agree to reimburse us for losses, costs, and expenses reasonably incurred as a result, except to the extent caused by our own negligence or breach of law.
When you delete your account, we will take reasonable steps to delete or anonymise your personal data, subject to: legal and regulatory obligations; fraud prevention and security needs; dispute resolution and enforcement requirements; technical limitations; and content that has been shared with other users or incorporated into collaborative areas of the Service.
Deletion from backups and archived systems may not be immediate.
We may update these Terms from time to time.
If we make material changes, we will take reasonable steps to notify users, such as through the app, website, or by email. The updated Terms will take effect from the "Last Updated" date shown above unless a later date is stated.
If you continue to use the Service after the updated Terms take effect, you agree to the revised Terms.
These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation, shall be governed by the laws of England and Wales.
You and PRISMATIC STACK LIMITED agree that the courts of England and Wales shall have jurisdiction, except where applicable consumer law allows you to bring proceedings in another part of the United Kingdom in which you live.
If you have any questions about these Terms, please contact:
PRISMATIC STACK LIMITED
Email: alexander@prismaticstack.com
By using Triplore, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
