Privacy Policy

2.1 Account and Profile Information

• Name or display name
• Email address
• Login and authentication information
• Username, profile image, bio, and other profile details you choose to provide
• Account preferences and settings

2.2 Trip, Itinerary, and Planning Information

• Destinations, dates, trip titles, budgets, pace preferences, vibes, must-dos, notes, places, and itinerary entries
• Group size and trip configuration details
• Saved inspiration and bookmarked travel ideas
• Historical itineraries and visited places
• Challenge progress, participation, and points-related activity

2.3 Social and Collaboration Information

• Information about who you invite to trips or collaborate with
• Comments, reactions, messages within itinerary collaboration features, and other social interactions available in the Service
• Shared trip content and collaboration history
• Your visibility settings and sharing preferences

2.4 Imported Content and Inspiration Inputs

If you use features that allow you to paste links, upload media, or otherwise import inspiration into Triplore, we may collect:

• URLs or links you submit
• Uploaded images, videos, or other files
• Content metadata and text we extract from those materials
• Travel-related outputs derived from those materials, such as destinations, pace signals, vibes, or itinerary suggestions

2.5 Usage, Device, and Technical Information

• App and website interactions
• Feature usage
• Navigation events
• Device type
• Operating system
• App version
• Browser type
• Crash data and diagnostic data
• Device identifiers and similar technical identifiers
• IP address
• Approximate location inferred from IP address or device settings, such as country or region
• Language, timezone, and locale settings

2.6 Support and Communications Information

• Information you provide when contacting support
• Email correspondence and support messages
• Feedback, bug reports, and survey responses

2.7 Payment and Subscription Information

If Triplore offers paid features, subscriptions, or in-app purchases, we may collect information such as:

• Subscription status
• Purchase history
• Platform transaction identifiers
• Billing-related status information received from app stores or payment providers

We do not typically receive your full payment card details when purchases are handled by app stores or third-party payment processors.

2.8 Information From Other Users

We may receive personal information about you from other users when they:

• invite you to collaborate on a trip;
• mention you in a comment or shared itinerary;
• add you to shared planning activity; or
• otherwise interact with you through the Service.

3.1 To Provide and Operate the Service

We use information to:

• create and manage your account;
• authenticate you;
• provide itinerary planning and social travel features;
• save your trips, places, memories, comments, and collaborations;
• show shared content to the people you choose to share it with;
• support map, history, and travel memory features; and
• provide optional challenge, points, and engagement features.

3.2 To Process Travel Inspiration and Generate Outputs

Where you use inspiration-import features, we use your submitted links, uploads, and related information to:

• analyse travel content;
• extract travel-related signals;
• help generate itinerary ideas or structured travel outputs; and
• improve the relevance and usefulness of those features.

3.3 To Communicate With You

We use information to:

• send service-related emails and notifications;
• provide account, login, security, and support communications;
• send purchase, subscription, renewal, cancellation, and billing-related messages;
• notify you about changes to the Service, these policies, or important legal matters; and
• where permitted, send product updates or marketing communications.

3.4 To Improve, Monitor, and Secure the Service

We use information to:

• understand how users interact with the Service;
• troubleshoot errors and crashes;
• monitor performance and reliability;
• develop and improve features;
• test changes and new functionality;
• prevent abuse, spam, fraud, and misuse; and
• protect the security and integrity of the Service and our users.

3.5 To Comply With Legal and Regulatory Obligations

We may use personal information where necessary to:

• comply with legal obligations;
• respond to lawful requests and legal processes;
• enforce our Terms and other policies; and
• establish, exercise, or defend legal claims.

4.1 Contract

We process much of your personal information because it is necessary to provide the Service you have requested, including:

• creating and managing your account;
• providing itinerary, collaboration, and map features;
• saving your trips and content;
• operating account deletion and account settings; and
• providing paid features or subscriptions, where applicable.

4.2 Legitimate Interests

We may process personal information where it is reasonably necessary for our legitimate interests, provided those interests are not overridden by your rights and interests. This includes:

• improving and developing the Service;
• analytics and product performance monitoring;
• customer support;
• service security;
• fraud and abuse prevention;
• internal administration; and
• limited service-related communications.

4.3 Consent

We rely on consent where appropriate, including:

• certain marketing communications;
• certain website cookies or similar technologies, where required by law; and
• other optional processing where we specifically ask for your consent.

Where we rely on consent, you can withdraw it at any time, although this will not affect processing already carried out lawfully before withdrawal.

4.4 Legal Obligation

We process personal information where necessary to comply with legal and regulatory obligations.

6.1 With Other Users

Because Triplore includes social and collaboration features, information you choose to share may be visible to other users, including:

• itineraries you share;
• comments and collaborative edits;
• profile information associated with shared activity; and
• trip participation or related interactions.

You are responsible for deciding what you share and with whom.

6.2 With Service Providers

We may share personal information with service providers that help us operate the Service, such as providers of:

• cloud hosting and infrastructure;
• analytics and diagnostics;
• authentication;
• storage and databases;
• communications and customer support tools;
• payment and subscription processing;
• content processing or AI-assisted analysis; and
• security, fraud prevention, and monitoring.

These providers are authorised to process personal information only as necessary to provide services to us and subject to appropriate contractual or legal protections.

6.3 With App Stores and Payment Platforms

If you subscribe or make purchases through Apple, Google, or another platform, we may receive limited purchase or account status information from that platform and share information as needed to manage those transactions.

6.4 For Legal Reasons

We may disclose personal information where reasonably necessary to:

• comply with law or legal process;
• respond to lawful requests from public authorities;
• enforce our agreements and policies;
• investigate fraud, abuse, or security incidents; or
• protect our rights, users, property, or safety.

6.5 Business Transfers

If PRISMATIC STACK LIMITED is involved in a merger, acquisition, financing, reorganisation, asset sale, or similar transaction, your personal information may be disclosed as part of that process, subject to appropriate confidentiality and legal safeguards.